Outbound Communication Solutions

Outbound Communication Solutions are the ones where the Company Representatives reach out to customers and potential prospects. Some of the functions an Outbound Call Centre performs are Lead Generation Services ,Appointment Setting Services ,B2C Cold Calling Services, Customer Satisfaction Surveys, Telesales & Customer Acquisition, Debt Collection Services ,B2C Lead Generation Services ,B2B Appointment Setting Services Customer Follow-up Services, Customer Loyalty Programs, Subscription Renewal Services, Customer Retention Services, Product/Service Promotion, Data Validation Services ,Outbound Calling Services, Warm Calling/Existing Clients/Referrals Mortgage Lead Generation, Tele Surveys Information Gathering ,Welcome Call Service, Satisfaction Follow-ups ,Sales Verification ,Cold Calling Campaigns ,Direct Sales, Market Research & Surveys ,Sales Lead Follow-up, E-mail Follow Up.

The Technologies for Outbound Call Centers include Dialers, CRM Integration and Outbound IVR.

An Omni channel Outbound Communication Solution is one that uses multiple channels to connect with its customers and prospects. Typically, an Omni channel contact center uses phone, email, and text (SMS). Other potential interactive channels include live chat and social media This mode of communication is preferred and popular mode of communication these days. One of the major differences between an Omni Channel Outbound Call Centre and a Multi Channel Outbound Call Centre is that here the Agent is aware of the Customer’s Communication History no matter which mode of communication is applied to communicate with the Customer ,this is not applicable to the MultiChannel Outbound Communication Solution because here for example a customer’s telephonic interaction with a Company representative is not carried forward as communication history when the customer is contacted by another mode of communication which might be via Chat.